CBP Customer Service (2023)


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How do I talk to someone at CBP? ›

U.S. Customs and Border Protection
  1. Website: U.S. Customs and Border Protection.
  2. Contact: Contact Customs and Border Protection. ...
  3. Local Offices: Ports of Entry—Air, Land, and Sea.
  4. Main Address: 1300 Pennsylvania Ave., NW. ...
  5. Phone Number: 1-202-325-8000.
  6. Toll Free: 1-877-CBP-5511 (1-877-227-5511)
  7. TTY: 1-866-880-6582.
  8. Forms:

How do you ask a CBP question? ›

You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000.

How do I contact CBP to correct I 94? ›

You can visit the CBP Web site at www.cbp.gov or call CBP at 1-877-CBP-5511 (1-877-227-5511) Monday through Friday between 8:30 a.m. and 5:00 p.m., Eastern Time. You may bring the incorrect Form I-94 and documentation (passport and visa) to any CBP Port of Entry or Deferred Inspection Office.

What is the phone number for CBP VF Solutions? ›

For General Inquiries call: 1-877-227-5511.

Can I call the border to ask questions? ›

Contact us online

We are currently receiving higher than normal volumes of inquiries online. If your inquiry is time-sensitive, please contact us by phone at 1-800-461-9999 (toll-free in Canada and the USA ).

Can I email CBP? ›

For any specific questions or concerns, please contact CBP by e-mail at: iprpolicyprograms@dhs.gov or ipr.helpdesk@dhs.gov.


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